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LG Washing Machine Problems and Repair

Oleg Chudnovski, CEO

Technically Reviewed by Oleg Chudnovski, CEO on Apr 09, 2024 | Written by Fix Appliances CA Editorial Contributors

In this article…

Are dirty clothes piling up? LG washing machines may encounter a variety of problems, including not draining, not spinning, leaking, displaying error codes, excessive vibration, failure to fill with water, or unusual noises. Basic troubleshooting steps involve checking for clogs in the drain pump or hoses, ensuring the machine is level, cleaning inlet filters, redistributing the load to balance the machine, and checking water supply valves. If you are not mechanically inclined or don’t have the time or tools, give the technicians at FIX Appliances CA a call for your authorized LG Appliance Repair Service. We’re locally owned and operated, have almost 20 years in the industry, and provide a warranty with all parts and labour!

LG Washing Machine Problems and Repair

LG Front Load Washer Problems and Solutions

Are you having front-load or top-load washing machine problems? Depending on the issue, the repair may be simple or need some knowledge on how to fix washers. Here are some LG washer troubleshooting suggestions and fix-it solutions you can try.

Washer Won’t Work

If the washing machine is not receiving power or fails to activate, start by inspecting the cord to ensure it’s plugged in securely and free from damage. Any damaged cords should be replaced promptly. If the issue persists, examine the fuse or breaker panel and replace or reset as needed.

Ensure that the lid is tightly closed, as washers typically won’t operate if it’s not securely shut. Listen for a ‘click’ indicating proper closure. You may need to press the ‘power’ button with more force to establish contact or adjust the knob slightly.

Check that the water supply is turned on, as many washers won’t start without water. Additionally, inspect the surge protector located under the top panel. Unplug the machine, remove the back of the top panel, and assess the surge protector and wiring for any faults. Replace if necessary.

If an error code appears, consult the manual and follow the instructions provided for resolving or resetting the issue.

Filling Problems

If the washer fills but won’t start, check if the heater is a hot water cycle. Washers with a faulty heater won’t cycle in this mode until the heater is replaced. Test the thermistor and pressure switch with a multimeter to see if the heater is fine. The main module and the drive motor are two other possible issues that can prevent the washer from working. If everything checks out, test both with a multimeter and replace it if necessary.

Check the water feed valve is open fully and that the hose has no kinks if the tub fills slowly or not. Check the hose and intake filter screens are clean. Test the intake valve with a multimeter and replace it if it is defective. Also, check that the membrane isn’t worn out. Replace if needed. The water level switch is another part that may fail. Unplug the washer and remove the back of the top panel. Test continuity with a multimeter and replace it if faulty.


A leaky washer could be due to a damaged drain pump or connection. Connections can be repaired, but a leaky pump should be replaced. A worn tub seal should be replaced, plus the tub bearings, as leaks often damage them.

A damaged or loose drain hose will leak, so inspect the hose and connections. Replace the damaged hose or secure the connection. The door boot is another part that becomes worn, torn, or otherwise damaged and should be replaced if it is.

Draining Problems

If the washer doesn’t drain, check the cycle is correct and that the drain hose isn’t clogged. Also, check that the drain pump isn’t clogged and is working properly. You’ll have to remove the front panel to access the pump and dismantle the pump to clear the impeller of obstructions. Test the continuity of the pump too.


Washers that make unusual noises like thumps, bangs, grinding, jarring, or clattering could mean the ‘true balance’ function is not balancing the load. Check the load is balanced, levelling feet are working, and nothing in the drum could make a noise.

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If it’s not the load, it may be worn drum bearings and seals, which will require dismantling the washer completely. If motor problems are causing the noises, replacing the motor is easier than repairing it.

Door or Lid Problems

If the door doesn’t open, check that the cycle has ended. If it has ended and there is still water in the drum, it won’t open. Try to run a drain cycle. Otherwise, you’ll need to remove it using the drain filter manually. Replacing a defective door locking assembly is an easy fix, but if the issue is a malfunctioning control board, call repair services.

LG Top Load Washer Problems and Solutions

Top loading LG washing machine problems are like those front-loading washers experience, with some differences due to component location and drum orientation. The main difference is that those with an agitator may get coins, toys, or other items stuck underneath, causing noise or preventing rotation. Remove and clean periodically.

LG Washing Machine Problems and Repair

LG Washer Direct Drive Problems

LG direct drive washers are designed without belts, eliminating the risk of wear or failure. Instead, the motor is directly connected to the rear or bottom of the drum and operates at full power during use. Similarly, an inverter direct drive functions in a comparable manner but is positioned between incoming and outgoing power, enabling gradual powering up instead of instant activation. Any issues with the drive can potentially impact and harm other components and disrupt the WaveForce cleaning mechanism.

Both direct drive and inverter direct drive washing machines have the same issues as belt-driven, just different parts. A jerky drum or one that won’t spin could be due to a faulty lid switch, connection magnets, rotor assembly, stator assembly, sensors, bearing failure, basket drive, motor coupling, clutch, transmission, or drive motor problems. Most repairs to these components are better left to an authorized LG washer repair company.

LG Washer Spin Cycle Problems

A washer that fills but won’t agitate or spin could be due to many reasons. Check that nothing is poking through the drum holes and interfering with rotation. Try adjusting or increasing the load, small loads can unbalance the washer and cause sensors to prevent spinning from protecting the machine. A faulty door lid latch or sensor is another possible cause.

If it’s not a load or door issue, inspect the drive belt on belt-driven washers, it may be worn or broken and require replacement. Check the motor coupling for wear or damage and replace it if necessary.

Look for damage to the drive block or bell and washer transmission for damage and repair or replace. The motor control board controls the motor’s power, checks for burnt-out components and continuity, and replaces if damaged.

LG Washing Machine Troubleshooting

LG washing machines are well-built and should last for 20 years or more. However, general wear and tear do occur, and some parts fail more frequently than others. Digital displays present error codes that may assist when troubleshooting, so check the manual for the correlating code.

Identifying what is causing a problem to determining what to repair or replace can be difficult. For example, a machine that shakes or vibrates more than usual may indicate issues with the shock absorber, suspension rod, counterbalance spring, snubber ring and pad, drum bearing, motor, or levelling leg. If you’re not ready to take the front or top loader washing machine apart, contact Fix Appliances CA.

Fix Appliances CA — Yours Trusted Authorized LG Appliance Repair Service

LG washing machines are mechanical appliances with electronic sensors and relays. As a rule, LG washing machine error codes help to speed up the process of problem defining. If you don’t have the skills, tools, or time to troubleshoot, identify, and repair or replace damaged or worn components, call the experts at Fix Appliances CA.

Our troubleshooting specialists are the best in Canada and will handle all your LG washing machine repairs. For service in Toronto, Barrie, Oshawa, Mississauga, Hamilton and the GTA areas in southern Ontario, call, text, or email our customer representatives for same-day service or when it fits your busy schedule!

Date of page creation: May 05, 2021

Page update date: April 09, 2024

Ask a Question

2 comments on “LG Washing Machine Problems and Repair

Hello Carla Totten,
Thank you for reaching out regarding the issue with your LG washer. I understand that you’re experiencing water retention in the softener tray after the wash cycle completes. This can indeed be frustrating, but there’s a straightforward solution we can try.

Firstly, let’s inspect the softener tray and dispenser for any potential blockages or debris that might be hindering proper drainage. Over time, detergent residues, fabric softener, and other particles can accumulate, impeding water flow. To address this, please follow these steps:

Cleaning Procedure:

  • Remove the softener tray from the washer.
  • Wash the tray thoroughly with warm, soapy water.
  • Use a brush to scrub away any buildup or residues inside the tray and the dispenser area.
  • Rinse the tray thoroughly to ensure all debris is removed.
  • Once cleaned, reinsert the tray back into its position in the washer.

By performing this cleaning procedure, we aim to eliminate any blockages and restore proper drainage in the softener tray. After completing these steps, please run a test cycle to see if the issue persists.

Professional Assistance:

If the problem persists after trying these steps, it may require professional repair. Contact our authorized LG service department at 647-503-6655 if you are located in Toronto or the GTA and surrounding areas.

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