Dima did a great job diagnosing the fridge - he took his time and explained everything to me. No pressure to buy his recommended service - I had 30 days to think about it and the service call charge would be credited towards the recommended replacement part and labour. A day later I decided to go ahead with the recommended service and they were able to come back same week! I forgot to ask about the service call being credited and went to call them - but they are so professional and on top of everything, it was credited towards the replacement part without me having to specifically ask. Overall very professional company, I will use them again.