I was lucky enough to get a same day appointment to fix my fridge. Serge came out, was on time, very professional, took time to show and explain to me what was wrong with the fridge. He gave me a price, I said ok, and he showed me the part he replaced in the fridge after he was done. He cleaned up the bottom of the freezer which he had to defrost with a special tool and put all the racks back in the freezer. I couldn't have asked for better service. Would highly recommend them!