My Samsung front load dryer started making a frightening screeching noise. I dreaded calling a repairman you pay for the hassle of a diagnosis only to learn you have to buy a replacement. It's never a treat, but it sure helps to have a good service experience! The Fix Appliances CA technician was punctual and professional. He diagnosed and explained the problem, gave an estimate, replaced the right part and fixed it on the spot. I appreciated being able to use the online coupon. I would use them again.