I submitted an online request late at night. First thing the next morning the office called and scheduled an appointment for the same day. Technician arrived on time and did not waste any time diagnosing the issue. Fridge was making a really loud noise coming from inside the doors. I thought it was a fan getting stuck. The technician quickly diagnosed the matter as a worn out damper, he also showed me the worn out part. The part was not a regular stock item so he would have to come back. Within one day the part was in and the office called to schedule the fix. The technician was very knowledgeable, friendly, and efficient. We were really impressed! Thanks again!