Why Is My Kenmore Refrigerator Not Cooling?

Technically Reviewed by Fix Appliances CA Editorial Contributors on May 22, 2025 | Written by Igal Geiler

Kenmore refrigerators are known for their reliability and efficiency, but even the best appliances can experience issues.

Table of Common Refrigerator Issues:

This table provides an overview of common refrigerator issues, their prevalence, causes, and potential solutions based on our appliance repair experience.

At Spark Service PRO, we've analyzed thousands of service calls, and the data highlights the most common refrigerator issues homeowners face. Understanding these trends allows us to provide faster, more efficient solutions tailored to each problem. Regular maintenance, like cleaning coils and checking seals, can prevent many of these issues before they escalate. Our goal is to empower customers with the knowledge to troubleshoot minor problems while offering professional support for more complex repairs.

— Oleg Chudnovski, CEO of Spark Service PRO

Troubleshooting a Kenmore Refrigerator That’s Not Cooling

When your fridge isn’t keeping things cool, the underlying problem could range from simple fixes to more complex repairs. Let’s explore the most common causes:

1. Locked Compressor

The compressor is the heart of your refrigerator’s cooling system. It circulates refrigerant to regulate temperature. If it’s locked, the fridge might run but not cool effectively. Symptoms include unusual noises or no cooling at all.

2. Faulty Electronic Control Board

This component acts as the “brain” of your refrigerator, managing cooling cycles and other functions. If it malfunctions, your fridge may struggle to maintain consistent temperatures.

3. Damaged Evaporator Coils

The evaporator is responsible for removing heat from inside the refrigerator. Damage or frost buildup on these coils can disrupt the cooling process.

4. Other Potential Issues

• Dirty Condenser Coils: Dust and debris can reduce cooling efficiency.
• Worn Door Seals: If seals are cracked or dirty, cold air can escape.
• Faulty Thermostat: A malfunctioning thermostat can prevent the fridge from cooling properly.

Steps to Troubleshoot Your Kenmore Refrigerator

Before calling a professional, try these simple troubleshooting steps:

1. Check Airflow

Ensure that food containers don't block the vents inside the fridge. Proper airflow is essential for consistent cooling.

2. Inspect Door Seals

Examine the seals around the fridge door for signs of wear or debris. Clean or replace them if necessary to prevent cool air from leaking out.

3. Verify Temperature Settings

Ensure the temperature settings haven’t been accidentally adjusted. Set the fridge to around 37°F (3°C) and the freezer to 0°F (-18°C) for optimal performance.

4. Clean the Condenser Coils

Unplug the fridge and gently clean the condenser coils using a vacuum or brush to remove dust and dirt.

When Should You Contact a Repair Technician?

If the basic troubleshooting steps don’t resolve the issue, it’s time to seek professional help. A trained technician can perform a detailed diagnostic to pinpoint the exact cause and recommend the best course of action. Here are some signs that professional service is needed:

• Compressor Issues: A technician will test the compressor for electrical or mechanical problems.
• Control Board Malfunction: Specialized tools are needed to evaluate and repair electronic control systems.
• Evaporator Damage: Professionals can inspect and replace faulty evaporator coils as needed.

For advanced models, such as a Kenmore Elite refrigerator that is not cooling, professionals can address issues stemming from its sophisticated features.

Preventative Maintenance Tips for Any Refrigerator

Regular maintenance can help prevent many common refrigerator issues:

• Clean Condenser Coils: Do this every 6-12 months to maintain cooling efficiency.
• Avoid Overloading: Overstuffing your fridge can block airflow and strain cooling components.
• Inspect Door Seals Regularly: Ensure they remain tight and clean to keep cool air inside.
• Schedule Annual Checkups: Professional maintenance can catch potential problems early.

Summary by Spark Service PRO Refrigeration Team

A Kenmore refrigerator that does not cool is inconvenient but manageable. By identifying common culprits like a locked compressor, faulty control board, or damaged evaporator coils, you can take the right steps to restore your fridge’s functionality. Basic troubleshooting often resolves minor issues, while professional repairs ensure more complex problems are addressed effectively. With regular maintenance, you can keep your refrigerator running smoothly for years to come.

But if your refrigerator is still not cold enough, you have to worry about food spoiling and wasting energy, and your fridge has to work overtime. So, if you’ve done all you can to troubleshoot the problem using the suggested guide and it is still too warm, it might be time to call our fridge or freezer repair professional. Spark Service PRO is trained in refrigeration repair services and can diagnose and fix all Kenmore appliances.