Cancellation Policy

Spark Service PRO Cancellation Policy

To ensure efficient service and scheduling, please cancel appointments at least 24 hours before the scheduled time.

How to Cancel:

• During Business Hours: Contact us by phone at  647-503-6655 to confirm your cancellation directly with a team member.
• After Hours: Please leave a detailed voicemail including your name, address, and appointment time.

Same-Day Appointments:

For same-day bookings, cancellations must be made at least 4 hours before the appointment time.

Missed or Late Cancellations:

If cancellation guidelines are not followed, a call fee will apply:

• Electrical Appliances: $100 + HST
• Gas Appliances: $150 + HST

Payments for missed or late cancellations are due within 24 hours of the original appointment.

Business Hours:

Our hours may vary on holidays or for other reasons. Regular hours are:

• Monday to Friday: 7:00 am – 9:30 pm
• Saturday and Sunday: 9:00 am – 6:00 pm

Please contact our customer service team at 647-503-6655 for any questions or assistance.
Thank you for your understanding and cooperation.