Eric is a Godsend!
Our Spark Fix Appliance technician, Eric, is a godsend and a man of his word. I am so impressed with his integrity, exceptional service, and technical skills with resolving my year long issue with our Bertazzoni range.
I’ve had an ongoing issue with my Bertazzoni oven for over a year. The previous appliance repair company that we dealt with made many errors in dismantling and assembling the stove back together. During the initial assessment, they misdiagnosed the issue with the stove and ordered incorrect parts. The subsequent visits from the repair company turned into a nightmare with subsequent technicians continually misdiagnosing the issue with the stove, ordering incorrect parts that took 6-8 weeks to arrive each time. After months of going back and forth, and spending money on incorrectly ordered parts and installation that doesn’t seem to actually fix the oven, I finally came to my senses and decided to look for another appliance repair company.
I was skeptical at first since I came across Spark Fix Appliances on a Google search without any referrals from anyone I knew. The reviews seemed good and they were highly rated on Home Stars.
Best decision I ever made. The appointment booking agents were friendly, prompt, and extremely professional. Then, finally came our technician, Eric.
Eric is friendly, professional, and exceptionally knowledgeable and skilled at handling our Bertazzoni oven. Upon completing the initial diagnostic visit, he determined the exact issue and pinpointed the parts that needed to be ordered. He even determined the errors made by the previous technicians and reinstalled our unit correctly. He came on a Saturday but made every attempt to call various locations of part dealers to ensure the parts will arrive as promptly as possible at the most cost efficient price for us. After the initial diagnostic visit, he continually communicated with me directly, through phone call and text, to update me on the status of the part order. When the parts arrived and it was time for installation, he made sure to contact me ahead of time during my 3 hour installation window to give me a more accurate 30-60 minute window of when I can expect him to arrive. He is extremely prompt and kept to his word each time. Our year long issue with our Bertazzoni oven was resolved by Spark Fix Appliances, specifically by their amazing technician, Eric, within a few weeks!!
We cannot thank you enough, Eric, for such a positive and seamless experience. I will be sure to recommend you and Spark Fix Appliances to everyone we know. You’ve gained a loyal customer in us and we will be sure to contact you for all future appliance repairs!