Terms of use

Welcome to Fix Appliances CA. This section outlines the terms and conditions governing your use of our service and website. By proceeding, you acknowledge and agree to adhere to these terms.

If you do not consent to any of the terms outlined below, please refrain from using our services or accessing this site. Throughout this document, “You” or “Your” refers to our valued clients and users, while “We” or “Us” pertains to Fix Appliances CA.

Service Call Fee

Fix Appliances CA is a brokerage that provides a wide variety of home appliance services. The main concern of this brokerage is to link customers and service providers. Potential clients can book service providers through Fix Appliances CA. Service providers can only receive payment a day later after completing the assigned work. Clients can pay to Fix Appliances CA through credit cards. This amount is then sent to the service provider each time the job has been completed. Fix Appliances CA also acts as a mediator to resolve any grievances between technicians and customers. Fix Appliances CA aims to settle arguments by analyzing all the evidence provided and providing solutions that favour both parties.
Each service that a client purchases is considered a single order, even when the client makes multiple orders at the same time.
When a client books a service, he or she is supposed to be at the stated address and make sure to follow the appointment time. Clients should also be at the stated address during the entire appointment window. If a client cannot be present during the appointment, he or she can send a representative. The representative should be 18 years old or above. Make sure that the representative can pay and use a valid method. Failure to meet the conditions will lead to an extra charge, which is a reduced fee charge. This is going to compensate for any expenses made by the technician.
All invoices should be paid within 14 days. If left unpaid, you will be charged a minimum $120 additional service fee.
Discounts are available for clients who request multiple jobs in the same property.

Cancellation Policy

In case of cancellation, clients should inform us about cancelling three hours before the appointment. For example, if you book an appointment from 12 pm to 4 pm, you must notify us at or before 9 am. We must be given at least 3 (three) business hours notice. Customers should not leave any voicemail if they fail to cancel an appointment before three hours. All service calls can only be cancelled with a live agent. The live agent will then give clients a code that can be used to cancel the appointment.
Clients who book an appointment three hours from the appointment time can cancel within thirty minutes from when the appointment was booked.
If a client fails to follow this policy’s details, he or she will be charged a reduced service call rate.

Please read additional information regarding our cancellation policy on our website.

Refund Policy

If a client is unsatisfied with the technician’s work, they can receive a partial refund. The technician consents to this amount. Any inquiries about refunds should be sent to our email address.
Clients cannot receive a refund for labour fees. However, in many cases, full or partially, it can be used for future repairs on the same appliance.
Clients cannot receive any service call refunds.

Policy on Ordering Parts

Technicians who need to order a new part to repair appliances will charge a deposit of 150 CAD. Once the part is installed, the outstanding amount must be paid.
Fix Appliances CA will not be held accountable if the technicians experience delays. Our duty is to ensure that our suppliers deliver the parts on time.
You cannot receive a refund for orders made by a field technician. This is because such orders are processed as soon as they are made. For orders made through the head office, all cancellations should be made within the first three hours.
Clients who wish to install parts independently should pay for the part, including shipping and handling, when ordering a part. You can only return parts if they haven’t been opened. Once you open the part, you cannot return it. You are responsible for returning the unopened part and will be charged a restocking fee.
Clients who order a part that needs to be changed before a service diagnosis must make a 150 CAD deposit before ordering the part that should be replaced. The remaining amount will be paid when the technician brings the part that needs to be installed. The client is expected to pay a reduced fee when making an incorrect diagnosis, and the order part does not fix the problem. You will pay a 100 CAD service fee.
The technician must keep the work area clean after fixing an appliance. If customers don’t ask for damaged parts, the technician will take them for recycling on the same day.