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Samsung Washing Machine Error HE1 (E5): Why Does It Take Place and How to Solve This Issue?

Olga Larina

Technically Reviewed by Olga Larina on Feb 08, 2024 | Written by Olga Larina

From time to time, Samsung washing machines may face error codes, which needs proper attention to be solved. Let’s delve into the specifics of the HE1 (E5) error code: understand when it occurs, which parts of appliance are responsible for that and how to solve this.

When does this code take place

HE1 (E5) Error Code:

  1. Occur When: The HE1 (E5) error code typically takes place when there is a fault in the heating element or the temperature sensor during the washing machine’s operation.
  2. Possible Causes:
    • Malfunctions in the heating element (the HE1 error code may occur due to issues with the heating element, responsible for warming the water during specific washing cycles). It may happen when there is gradual deterioration of the heating element over time or exposure to moisture leading to corrosion of the heating element, or faults in the electrical components of the heating element.
    • Temperature sensor problems (the temperature sensor monitors the water temperature inside the washing machine). Possible reasons include inability of the temperature sensor to accurately detect water temperature or poor electrical connections affecting sensor performance.
    • Overheating concerns (the washing machine may detect overheating, leading to the HE1 (E5) error code). It may be caused by overheating due to a malfunction in the heating element or control board or issues with the control board regulating temperature.
  3. What parts of the washing machine are responsible for this error code?
Error Code Responsible Components
HE1 (E5) Heating element, temperature sensor, control board.

Understanding the specific components related to the error code is important for effective diagnosis and resolution.

How to fix this problem

HE1 (E5) Error Code:

Pause and Unplug:

  • If the HE1 (E5) error occurs during a cycle, pause the machine and unplug it from the electrical outlet to ensure safety.
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Check Heating Element:

  • Physically inspect the heating element for visible signs of damage, such as corrosion or breakage.
  • Confirm that the heating element is functioning properly.

Inspect Temperature Sensor:

  • Inspect the temperature sensor for visible damage or loose connections.
  • Measure the sensor’s resistance using a multimeter to ensure it is within the specified range.

Run a Cold Water Cycle:

  • Initiate a cold water cycle to observe if the machine operates without triggering the HE1 (E5) error.
  • This helps determine if the issue is specific to hot water-related components.

Check Wiring Connections:

  • Examine the wiring connected to the heating element and temperature sensor for any visible issues.
  • Ensure all connections are secure and free from corrosion or damage.

Adjust Water Temperature Setting:

  • Ensure that the washing machine’s water temperature setting is appropriate for the selected cycle.
  • Adjust the temperature setting if necessary.

Clean the Water Inlet Filters:

  • Clean the water inlet filters to remove any debris that might hinder water flow to the heating element.

Run a Test Cycle:

  • After performing the checks and potential fixes, run a test cycle to observe the machine’s performance.
  • Monitor for any recurrence of the HE1 (E5) error code.

Professional Assistance:

  • If the error persists or if there are concerns regarding the heating element, temperature sensor, or control board, seek professional assistance.
  • Technicians can conduct a thorough diagnosis and address more complex issues.


The HE1 (E5) error code in Samsung washing machines signals potential issues with the heating elements, temperature sensors, or control board. This special guide will help you to diagnose and solve these issues quickly and effectively. If you still have questions – you may contact us.

Date of page creation: February 08, 2024

Page update date: February 08, 2024

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