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Unraveling Samsung Washing Machine Error Code AE: Causes and Solutions

Oleg Chudnovski, CEO

Technically Reviewed by Oleg Chudnovski, CEO on Feb 08, 2024 | Written by Oleg Chudnovski, CEO

Samsung washing machines, known for their advanced technology, may face error codes that need attention for uninterrupted performance. Let’s try to explore the specifics of the AE error code, understanding when it occurs, identifying the responsible components, and providing practical solutions to address these issues.

When do these codes occur

AE Error Code:

  1. Occur When: The AE error code typically takes place when there is a water leak detected during the washing machine’s operation.
  2. Possible Causes:
    • Door lock issues (the AE error code often indicates problems with its lock mechanism, preventing the washing machine from securely closing and initiating a wash cycle). The possible causes include misalignment or damage to the door lock, faulty door lock switch or wiring, electronic issues affecting its lock sensor.
    • Debris or Foreign Objects (foreign objects or debris around the door seal or in the door lock mechanism can interfere with proper door closure, triggering the AE error). Possible causes include accumulation of lint, fabric, or foreign objects in the door seal or lock area or blockage preventing the door from closing securely.
    • Faulty door seal (issues with the door seal, also known as the door gasket, can lead to poor sealing, causing the washing machine to display the AE error). Possible causes for this are wear and tear on the door seal or tears, cracks, or damage compromising the seal’s integrity.
    • Door Hinge Problems (malfunctions in the door hinge mechanism can prevent the door from closing securely, triggering the AE error code). Possible causes for this situation are loose or damaged door hinge components or misalignment affecting the its closure.
    • Control Board Issues (the control board manages various functions, including monitoring the door lock status. Issues with the control board can contribute to the AE error). The possibility of this event could happen because of electronic failures within the control board or communication errors affecting the door lock sensor.
  3. What parts of the washing machine are responsible for this error code?
See Also  Diagnosing and Solving HE2 Error Code on Samsung Washer
Error Code Responsible Components
AE Door lock issues.
AE Faulty door seal.
AE Debris or Foreign Objects.
AE Door Hinge Problems.
AE Control Board Issues.

Understanding the specific components tied to the error code is crucial for effective diagnosis and resolution.

How to fix the issue

AE Error Code:

Check for Visible Leaks:

  • Inspect the washing machine for any visible leaks during operation.
  • Pay attention to the hoses, connections, and the area around the door seal.

Examine Hoses and Connections:

  • Inspect the inlet and outlet hoses for signs of damage, cracks, or loose connections.
  • Tighten loose connections or replace damaged hoses.

Inspect the Door Seal:

  • Check the gasket for any visible damage, tears, or misalignment.
  • Clean it to ensure a proper seal during operation.

Verify Water Inlet Valve:

  • Examine the water inlet valve for any signs of leaks or malfunctions.
  • Replace the valve if it is damaged or not functioning properly.

Run a Test Cycle:

  • After performing the checks and potential fixes, run a test cycle to observe the machine’s performance.
  • Monitor for any recurrence of the AE error code.

Regular Maintenance:

  • Conduct regular maintenance checks to ensure hoses, connections, and seals remain in good condition.
  • Clean the door seal and check for any debris or foreign objects that may affect the seal.

Professional Assistance:

  • If the error persists or if there are concerns regarding the water inlet valve or other components, seek professional assistance.
  • Technicians can conduct a thorough diagnosis and address more complex issues.


The AE error code in Samsung washing machines indicates a water leak concern that requires prompt attention. By following the outlined troubleshooting guide, you can easily diagnose and resolve issues related to damaged hoses, connections, door seals, or water inlet valves. Regular maintenance practices and prompt attention to error codes contribute to the longevity and reliable performance of the washing machine.

You are also always welcome to ask for professional help, if you need it.

Date of page creation: February 08, 2024

Page update date: February 08, 2024

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