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Navigating Samsung Washer HE/H1: Reasons and Solutions

Olga Larina

Technically Reviewed by Olga Larina on Feb 08, 2024 | Written by Olga Larina

Samsung washing machines, renowned for their innovative features, may occasionally encounter error codes that necessitate swift attention for optimal performance. Let’s start to explore the intricacies of the HE/H1 error codes to understand when they occur, identify the responsible components and provide practical solutions to address these issues.

When do these codes take place

HE/H1 Error Codes:

  1. Occur When: The HE/H1 error codes typically manifest when there is a problem with the washing machine’s heating elements or temperature sensors during the operational cycles.
  2. Possible Causes:
    • Malfunctions in the heating element (the HE/H1 error code may occur due to issues with the heating element responsible for warming the water during specific washing cycles). It may be caused by gradual deterioration of the heating element over time, exposure to moisture leading to corrosion of the heating element or faults in the electrical components of the heating element.
    • Temperature sensor issues (the temperature sensor monitors the water temperature inside the washing machine). Possible reasons of this include inability of the temperature sensor to accurately detect water temperature or poor electrical connections affecting sensor performance.
    • Overheating concerns (the washing machine may detect overheating, leading to these codes). It may be caused because of overheating due to a malfunction in the heating element or control board and issues with the control board regulating temperature.
  3. What parts of the washing machine are responsible for this error code?
Error Code Responsible Components
HE/H1 Heating element.
HE/H1 Temperature sensor.
HE/H1 Control board.

Understanding the specific components tied to the error codes is crucial for effective diagnosis and solution.

How to solve the issue

HE/H1 Error Codes:

Pause and Unplug:

  • If the HE/H1 error occurs during a cycle, pause the machine and unplug it from the electrical outlet to ensure safety.
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Check Heating Element:

  • Physically inspect the heating element for visible signs of damage, such as corrosion or breakage.
  • Confirm that the heating element is functioning properly.

Inspect Temperature Sensor:

  • Inspect the temperature sensor for visible damage or loose connections.
  • Measure the sensor’s resistance using a multimeter to ensure it is within the specified range.

Run a Cold Water Cycle:

  • Initiate a cold water cycle to observe if the machine operates without triggering the HE/H1 error.
  • This helps determine if the issue is specific to hot water-related components.

Check Wiring Connections:

  • Examine the wiring connected to the heating element and temperature sensor for any visible issues.
  • Ensure all connections are secure and free from corrosion or damage.

Adjust Water Temperature Setting:

  • Ensure that the washing machine’s water temperature setting is appropriate for the selected cycle.
  • Adjust the temperature setting if necessary.

Clean the Water Inlet Filters:

  • Clean the water inlet filters to remove any debris that might hinder water flow to the heating element.

Run a Test Cycle:

  • After performing the checks and potential fixes, run a test cycle to observe the machine’s performance.
  • Monitor for any recurrence of the HE/H1 error code.

Professional Assistance:

  • If the error persists or if there are concerns regarding the heating element, temperature sensor, or control board, seek professional assistance.
  • Technicians can conduct a thorough diagnosis and address more complex issues.


The HE/H1 error codes in Samsung washing machines signal potential issues with the heating elements, temperature sensors, or control board. This guide is designed to overcome these problems. If you need some other kind of troubleshooting for your home appliances – you may contact us.

Date of page creation: February 08, 2024

Page update date: February 08, 2024

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