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7 Samsung Refrigerator Problems & Troubleshooting


In this article…

Before we consider the main Samsung fridge problems, let’s make a retrospective journey into the history of Samsung, whose products have been popular for a long time all over the world.

The Samsung Group is a South Korean multinational manufacturing conglomerate headquartered in Samsung Town, Seoul, South Korea. It has approximately 90 years of history in developing and spreading its products all over the world. Samsung comprises around 80 companies engaged in different fields of business, including construction, consumer electronics, financial activity and others. Samsung Electronics is a multinational electronics and information technology company headquartered in Suwon and was established as an industrial part of the Samsung Group. The company’s activity covers four areas. They are home appliances such as refrigerators, washing machines, dishwashers, dryers, stoves, and microwave ovens.

We can’t imagine our kitchen appliances without refrigerators. And when you face any problems with the Samsung refrigerator, it is always throwing off. You become nervous and try to find who can troubleshoot Samsung’s refrigerator. But if you understand that Samsung fridge problems are not the things you can cope with, trust the professionals from Fix Appliances CA and will be completely satisfied with the best results you can imagine

Fix Appliances CA is a licensed home appliance repair company with highly qualified repairmen. Our skillful troubleshooting professionals are ready to provide the best repair services for your Samsung appliance repair in Ottawa. You are sure to receive a well-done job from our skillful technicians in due time.

When your Samsung refrigerator doesn’t work correctly or something goes wrong with it, we bare understand what is happening. Let’s discuss the most common problem issues and troubleshooting.

7 Samsung Refrigerator Problems & Troubleshooting

Refrigerator Not Cooling

Before we consider why the refrigerator is not cooling, it will be interesting to find out how a refrigerator works. A refrigerator doesn’t create coldness itself. It removes the heat from the air travelling through the refrigerator and freezer compartments. Thus, a refrigerator uses a compressor and fan motors. The compressor compresses the refrigerant in gas form into the condenser coils where the gas is condensed into a hot liquid. The condenser coils dissipate the heat as the liquid travels through them. When the refrigerant reaches the evaporator coils, it expands back into a gas and makes the coils cold. A condenser fan motor assists the condenser coils in dissipating the heat while an evaporator fan motor draws air over the cold evaporator coils then circulates that air through the refrigerator and freezer compartments.

When a fridge is working correctly, it should maintain a consistently cool temperature around 40° Fahrenheit (4° Celsius) in the refrigerator compartment and 0° Fahrenheit (-18° Celsius) in the freezer compartment. If your Samsung appliance is having problems staying cool, there can be several most common reasons:

  • Dirty condenser coils. This can cause the refrigerator to stop cooling. You should use a special condenser coil cleaning brush to clean the debris off the coils from time to time. This helps to keep the refrigeration system in working condition.
  • Malfunctioning condenser fan motor. If a condenser fan motor is defective, it is unable to draw air past the coils. The fan motor can either fail mechanically or electrically. In this case, you can test it by yourself.
  • The evaporator fan motor is defective. It means that the cold air will not be circulated into the refrigerator compartment. If the motor has unusual noise when the fridge is running, you should replace it with a new one. You can also use a multimeter to test the motor for continuity.
  • Start relay or capacitor is faulty. If they are malfunctioning, the compressor may fail to cycle correctly or may not work at all. In this situation, you can test a start relay for electrical continuity. This can be done using a multimeter to determine whether it works or not. Moreover, the Ohm meter can be used to test a capacitor’s ability to release its charge while a capacitor meter defines if the component has a strong enough capacitance rating to start the compressor or not.
  • The evaporator is frosted over. To avoid becoming frosted-over, evaporator coils require periodic defrosting. If you own an older Samsung model, you may have to do this manually. If your refrigerator is of modern one, it can use an automatic defrost system. This system includes the following: defrost heater, defrost thermostat and defrost control. You can use a multimeter to test the heater and thermostat for electrical continuity. If the heater and the thermostat test positive for continuity, then it is likely the defrost control is defective.
  • A malfunctioning temperature control board. The PCB is not functioning properly if it cannot provide direct voltage to the compressor or the fan motors. To diagnose this correctly, you should check for defective components first. You can do this by yourself, but the best is to trust professional technicians to define and fix the problems.

Refrigerator Not Making Ice

Whether your Samsung refrigerator has an ice dispenser built into the door or you retrieve the ice from a bin in the freezer compartment, the ice maker itself is one accessory that seems increasingly essential as the weather turns hot. Here you can discover the main troubleshooting hits which our experts give accent to upon their experience:

  • If the ice cubes are too small, there is probably insufficient water pressure going to the inlet valve or a restriction in the valve itself. A weak water flow indicates that the house’s water pressure is low, or there could be a problem with the supply valve. But, if you can see that the water flow is strong enough, it is most likely a restriction in the water inlet valve. Thus, the valve should be replaced.
  • If the ice maker is not making any ice at all, you should first check if there is water or ice in the tray. If there isn’t any, look out the fill tube that has clogged with ice, which is usually caused by insufficient water pressure or a defective inlet valve.
  • The temperature in the freezer compartment may be too high to make ice. If the freezer temperature remains above 15° F and you’re unable to lower it, there may be a cooling problem with the fridge. But if the temperature is 10° F or lower, and you can see that no ice is being produced, the problem can be with the ice maker itself. It is probably defective, and it is to be replaced.
  • If the ice maker is not producing ice like it once did, you may need to replace it with a new one contacting Samsung refrigerator repairmen at Fix Appliances CA. Our fridge experts are licensed and certified and have the necessary skills and experience to handle this issue.

Refrigerator is Not Defrosting

If you find out that your Samsung refrigerator is warmer than usual, it is possible that your fridge is not defrosting properly or doesn’t defrost at all. There may be a few possible reasons, the most common among them:

  • If the defrost heater is not working, it can be turn out. In this case, the moisture in the air will turn into frost. You can check it visually for any breaks or, using a multimeter to check for continuity in the defrost heater.
  • The faulty defrost thermostat is also can be the next reason why your fridge is not defrosting. You can check for continuity to make sure that the defrost thermostat is working.

If your Samsung refrigerator is not defrosting correctly, it is necessary to contact a local repairman at Fix Appliances CA to define what the problem is and don’t try to solve it by yourself.

Refrigerator Fan Noise

Frankly speaking, refrigerators can’t work entirely quietly. Sometimes these noises can be even louder than you expect to hear settling on a new place. All these sounds differ and mean different problems with your fridge.

First, you should define where a noise is coming from the back, bottom or inside the fridge. Depending on the source of this noise, we can guess what the issue can be. Based on our experience, we can define the most common reasons why your refrigerator is becoming noisy when running: damaged fan blade, defective evaporator fan motor and condenser fan motor, compressor issues.

Most parts that cause a refrigerator to become noisy are easily replaceable. But the repair is not recommended for a do-it-yourselfer. You’d better contact a licensed technician to inspect and replace the damaged or defective parts to receive the best repair services and warranty on the replaced parts and services themselves.

Our refrigerator technicians are preparing the most specific and detailed review on the reasons for this problem and troubleshooting tips.

Refrigerator Leaking Water

As the refrigerator is constantly running, and you take it for granted until you face a problem with it. When you find water leaking out from under your refrigerator, it’s frustrating. But don’t despair! We review the most common reasons why your Samsung refrigerator is leaking water from a faulty filter to a clogged defrost drain.

To find the source of a refrigerator leaking is not an easy thing, while the leaks themselves are threatening for the potential damage they may create. Among the main reasons we may detect:

  • Refrigerator is not level;
  • Water filter is leaking inside;
  • Refrigerator leaking outside;
  •  Clogged refrigerator defrost drain

Upon the experience of our Technical Support Manager Serge Bart, who faces and handles this problem issue with the Samsung refrigerator every time he turns around, we are preparing another post regarding why the fridge is leaking water.

Samsung’s French Door Refrigerators Have Issues

French door refrigerators are the most popular unit in the category. However, there can be a few issues with them as well. Samsung French door refrigerators have side-by-side refrigerator doors on the top, with a pull-out freezer drawer on the bottom. We can discuss many pros and cons to this type of refrigerators, but like any other fridges they have the most common problems:

  • Malfunction of the crushed-ice maker
  • Water leakage issue
  • Asymmetrical doors
  • Bottom freezer not maintaining temperatures
  • Icemaker leaking and making loud noises, etc.

Samsung French Door refrigerators received many negative reviews. The repair of such a fridge is still one of the most expensive, and this makes us think about it before buying.

Uneven Temperatures & Food Spoilage

If your food is spoiling too fast, it means that your Samsung refrigerator has an uneven temperature. You may face the following reasons:

  • The working properly refrigerator constantly maintains 40℉. When the temperature reaches above this point, it causes food spoilage. It is probably something wrong with the thermostat of the fridge.
  • The other reason is, the uneven temperature may indicate a faulty air damper control that allows too much air into the fridge.
  • If the thermistor’s resistance does not change with the change of temperature, it cannot be functional as well and may need replacement.
    But anyway, if your Samsung refrigerator has power, all temperature settings are correct, and you never left the door opened, it’s time to contact us to define and fix the issues of uneven temperature with your fridge.

When is it Time to Call a Samsung Appliance Repairman?

Nowadays, when people are always using the Internet to find answers to most questions, they try to solve any problems with their home appliances by watching guides on troubleshooting. It’s cool when it helps. However, on the other hand, you can not only damage your refrigerator but make harm yourself. All repair works require special knowledge and skills.

Don’t hesitate to contact our experienced professionals for Samsung refrigerator repair, maintenance and installation at 888-242-0777 now. Fix Appliances CA is prepared to suggest the best services and handle any issues with your Samsung kitchen appliances. Contact us today, and you’ll enjoy an excellent job with our skilled experts!

We are always nearby, and you can find our professional technicians for Samsung appliance repair in Ottawa but in Toronto and other areas of service such as the GTA and southern Ontario. We are available Monday to Sunday from 7:30 a.m. to 9:00 p.m., including weekends and holidays.


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